Returns & Refunds

We believe returning a product should be straightforward and stress-free. If you're not completely satisfied with your purchase, we offer a 30-day return policy to ensure your satisfaction. Please note that the refunded amount will exclude shipping charges, and a 20% restocking fee will be applied. This fee helps cover the costs associated with transportation, processing, inspecting, testing, and recertifying returned items.

Items Not Eligible for Return

To maintain product integrity and quality standards, we are unable to accept returns on:

• Items purchased during clearance or inventory sales
• Products that have been used, altered, or customized
• Items that arrive damaged or are no longer in resalable condition
• Custom-made or Made-to-Order items

Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. All sales are final for Custom made and Made-to-order products.

Cancelling an Order

If you choose to cancel an order that has not yet shipped, a 5% processing fee will be deducted from your refund.

Refund Processing

All returned items are subject to inspection upon arrival at our warehouse. This process typically takes 5 to 7 business days. Once approved, your refund will be processed.

Approved refunds typically appear on your account within 3 to 7 business days, depending on your payment provider.

 

If you have questions, please send an email to support@coldplungecustom.com or call us at (720) 408-7786.

 

Other Important Information

Damages

Please inspect your package upon delivery. If you notice damage, report it to the delivery driver before signing and include specifics on your receipt. For damaged items, email support@coldplungecustom.com right away with photos or videos showing the damage, box, and SKU, along with a brief description. This is essential for processing an insurance claim. If a claim has not been called in within 24hrs it will not be eligible. 
Keep all original packaging, as returns for damaged items must include it. All returned items will undergo inspection upon arrival at the brands warehouse.  Credits will be issued once the inspection is successfully completed and approved, which typically takes 5 to 7 business days.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!