Order & Shipping Information

At Cold Plunge Custom, our goal is to make your experience seamless, transparent, and enjoyable. Below you'll find everything you need to know about placing an order, shipping timelines, and what to expect upon delivery. If you have additional questions, you're welcome to contact us via live chat, or by emailing support@coldplungecustom.com.

Placing Your Order

Once your order is submitted, you will receive a confirmation email acknowledging that we’ve received it.
We then verify product availability with our suppliers. Most ready-to-ship saunas and accessories are available for immediate dispatch, while custom-built saunas may require additional lead time.

After confirmation and payment processing, your order will be prepared for shipment via one of our trusted courier partners — typically UPS, FedEx, or DHL, depending on product size, supplier location, and destination.
Tracking details will be sent to the email address provided at checkout. If you do not receive tracking information within six business days, please contact our team for prompt assistance.

Shipping Coverage

We currently ship throughout the contiguous United States.
Orders to Alaska and Hawaii are also possible, though additional shipping fees will apply. To receive a quote, please contact us directly.

Please note: If your delivery location requires special accommodations—such as limited access or remote terrain—a difficult delivery fee may be assessed. We encourage you to contact us in advance to discuss any unique delivery needs.

Estimated Delivery Timelines

Due to many of our wellness spas being custom-made, production and preparation may take approximately three to four weeks. Highly specialized builds may require additional time.

In-stock items, including accessories and select cold plunges and saunas, typically ship within five to seven business days following payment.

In the event of an unexpected delay—such as inclement weather, supplier availability, or pricing changes—a member of our customer support team will contact you directly. We will provide a clear explanation and offer options. If the revised terms are not acceptable, you may cancel your order at that time.

Receiving Your Delivery

To ensure a smooth delivery experience, we ask that you follow these steps upon receipt:

1. Before signing any delivery paperwork, carefully inspect your items.
   If you notice any visible damage—such as dents, scratches, or punctures—please note this on the delivery receipt. Signing without notation confirms acceptance of the order in perfect condition and may affect your ability to file a claim.
2. Confirm that all items are present.
   If any pieces are missing, notify us within 48 hours via email or call us directly. We are unable to replace missing items reported after this window.
3. If you discover concealed damage after unpacking, please contact us immediately.

Delivery Refusals

Refusing delivery for reasons other than shipping error or product damage will result in a 20% restocking fee, in addition to any applicable shipping charges.

 

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