Shipping Policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We verify with suppliers that your order is in stock and ready for shipment. While most premade products and accessories are typically available for immediate delivery, custom products may require additional time to process (refer to each brands terms and conditions below for details).
Order Shipment:
On the day your order is shipped, tracking details will be sent to the email address you provided during checkout within 24 hours.
If you do not receive tracking information within six business days of placing your order, feel free to contact us through chat, our contact page, or email us at support@coldplungecustom.com.
No Shipping outside the USA.
Shipping Options
Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your address, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.
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Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
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White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.
Brands Shipping Policies
Dundalk- Leisurecraft
Dundalk Delivery, Unloading and Change of Address Policy
Dundalk Customer Responsibility policy
ReGen Total Wellness
The Cold Life
The KRYO
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE